sms privacy policy
DFW IT Partner – SMS Privacy Policy
Effective Date: July 09, 2025
This SMS Privacy Policy describes how DFW IT Partner (“Company,” “we,” “us,” or “our”) collects, uses, and protects personal information in connection with our SMS (text messaging) program.
We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.
1. Information We Collect
When you opt in to receive SMS messages from DFW IT Partner, we may collect the following personal information:
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Mobile phone number
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Name (if provided)
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Consent status
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Message interaction details (e.g., delivery status, opt-out, help requests)
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Other data necessary to fulfill SMS-related communication
We do not collect location data or other sensitive information through our SMS program.
2. How We Use SMS Data
We use your information for the following purposes:
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To send transactional messages (e.g., updates on services, appointment reminders, account alerts)
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To send promotional or marketing messages (only with prior consent)
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To respond to your inquiries or support requests
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To manage and improve our SMS services
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To comply with applicable laws and regulations
3. Sharing Your Information
DFW IT Partner does not sell or rent your mobile number or SMS data to third parties.
We may share your information only with:
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SMS delivery vendors or communication platforms (e.g., Twilio, Plivo) strictly for message delivery
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Government authorities, if required by law
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Our internal teams for customer service, marketing, or account management purposes
All third parties are contractually required to protect your information.
4. Data Retention
We retain your SMS opt-in status, phone number, and communication logs only as long as necessary for operational, legal, or regulatory purposes.
Upon opt-out, we retain your phone number on a “do not contact” list to ensure compliance with your preferences.
5. Your Choices
You may exercise control over your information:
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Opt-out: Text STOP to any SMS to unsubscribe.
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Update info: Contact us to update your phone number or preferences.
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Access/Delete: You may request access to or deletion of your SMS-related data by contacting us.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.
However, no method of transmission over the internet or via mobile networks is 100% secure. You acknowledge this risk when participating in our SMS program.
7. Children’s Privacy
We do not knowingly collect SMS data from individuals under the age of 13. If we learn that we have inadvertently collected such information, we will delete it immediately.
8. Changes to This Policy
We may update this SMS Privacy Policy from time to time. Any changes will be posted to this page with a revised “Effective Date.” Your continued participation in our SMS program after changes indicates your acceptance.
9. Contact Us
For questions or concerns about this SMS Privacy Policy or our SMS practices, contact us:
